Delivery and returns

Information
General Delivery info

OVERLAND – RETURN AND EXCHANGE POLICY

We want you to love the products you receive from us as much as we love creating them. If you’re not entirely satisfied, we’re here to assist you throughout the return/exchange/refund process.

Return and Exchange Eligibility ( Read this to see if you are eligible for a return)

We have a 21-day return window for all items on our site and in-stores (excluding items discounted 20% or more). 

All item(s) being returned/exchanged must meet the following conditions or may be subject to denial:

  • Items must be unwashed.
  • Items must be unworn.
  • Items must be in original packaging.
  • Items with pilling may be subject to denial.
  • Items with markings or other stains will not be accepted.
  • Items with strong odors, such as smoke, cologne, detergent, etc., will not be accepted.
  • Accessories such as slides, jewelry, caps, bottles, bags cannot be returned/exchanged due to hygiene purposes.
  • Bodysuits Cannot be exchanged due to Hygiene concerns.
  • Returns or exchanges on socks or other undergarment pieces cannot be accepted due to hygiene purposes.

Our 21 day warranty excludes normal wear and tear and damage caused by misuse or accidents.

If your product(s) meet our return conditions our team will issue a store credit to the email attached to your order (excluding shipping costs). 

Store credit/ coupon codes/ gift cards are valid for one year from the date of issue.

They can only be used once (any unused balance will not carry forward).

Please note that we reserve the right to deny returns after 21 days. 

Item Missing from your order / Received a Damaged item / Received an incorrect item

If you’ve received an incorrect item,  missing an item from your order, or an item is damaged in any way, please submit a ticket to our support team at support@inoverland.com. ( Please note this must be done within 48 hours of you receiving the order)

Out-of-Stock Exchanges

If the desired exchange product is out of stock, we will issue store credit valid for up to 12 months from the date of issue.

Return Shipping and Locations by Order Type

We offer FREE returns and exchanges for Domestic orders facilitated through Citypak. To initiate a return, please contact our Support through any of the following:

  •  Hotline: +94 77 118 0134
  • Email: support@inoverland.com

Free returns are exclusively available through Citypak courier service. 

Store credits will be issued upon inspection, provided all return conditions are met.

 

In-Store Purchases

  • All purchases made at any of our physical stores can only be exchanged at the same location where the item was originally purchased.
  • We do not accept returns or exchanges for in-store purchases made at a different location.
  • Please ensure that all standard return and exchange conditions are met before visiting the store.

 

International Orders

Please Email our customer support team at support@incarnage.com and we will help you through

Returns on Sale Items

Any items discounted 20% or more are considered final sale and cannot be returned for a refund or exchange. 

Items discounted less than 20% are welcome to be returned within our 21-day window provided that all return conditions are met.

Exchanges on items received as a Gift

Exchanges for gift items can only be requested for the same item/color in alternate sizes. When requesting an exchange, please coordinate with the gift giver, as we may require their email and contact number to verify the purchase.

*Refunds/ store credits will not be issued for gift items.

INTERNATIONAL ORDERS

Innove Couture ships worldwide. Outside the US, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.

REFUND POLICY

Returns & Exchanges are accepted on unworn items within 14 days of order receipt and require an RA number. Items must be received within 10 days of RA issue. Items discounted 50% or more are Final Sale.

You may request an RA Number through: 

Email : shop@innovecouture.com
Phone : + 1 222 432 8888

During regular business hours, email requests are immediately processed. If, for any reason, you don’t receive a timely response, please give us a call.

Once an RA number is received, please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier:

Innoce Couture INC.
217 Tueri Junction, New York,
NY 10002

RETURN TERMS AND CONDITIONS

Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached.  Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.

Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.

INTERNATIONAL ORDERS

Innove ships worldwide to over 100 countries. Outside the US all shipments are DDU (Delivered Duty Unpaid). Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before purchasing as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.Â